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As a result of the ACMA`s investigation, Woolworths issued a statement that it "acknowledges that, in some cases, its systems, processes and practices have not been sufficient to ensure that some customers have been able to unsubscribe from CEMs [spam] sent by or on behalf of Woolworths." Karen is passionate about her reward points and is eager to study Woolworths and the emails she receives. It activates its points promotions and benefits from CEO updates on toilet paper supplies during the COVID-19 pandemic. Meanwhile, James does not like emails from Woolworths Rewards and decides to unsubscribe from Woolworths Rewards. A normal marketing email becomes illegal spam if an unsubscribe request is not processed immediately within 5 days of receipt. The reality is that most marketers make very small footer texts – literally 8 or 9 points. This can sometimes be due to legal requirements to include certain details, but it can also be to make unsubscribing as difficult as possible. If that`s the motivation, you`re not in the customer experience business. Specifically, in my current role, I occasionally receive inquiries from Eloqua customers when they have received a complaint from their client. The complaint is somewhat similar to Woolworths Rewards` "I unsubscribed and you kept emailing me" scenario. Woolworths Group Limited sent 5 million spam messages, in breach of the Spam Act 2003. Woolworths blamed "technical and system issues" for failing to process unsubscribe requests, meaning these marketing emails were sent as spam. Most marketers can read thought leadership for a month or more, which is about how consumers want a personalized experience when interacting with brands. Is sharing an email address really the best way to ensure a personalized experience? Maybe not.

This is an astonishing oversight for an organisation of the size and grandeur of the Woolworths Group. In comparison, most Australian small and medium-sized businesses that use email marketing or electronic mail (EDM) as part of their marketing strategy take reasonable steps to ensure that they understand and comply with the applicable laws of the Privacy Act and the Spam Act 2003. You can read the full report below, but basically, Woolworths had multiple people signed up for their rewards program with the same email address. One person unsubscribed, it appears that Woolworths complied with this, but then contacted a second person with the same email address. I went to Northland Safeway to buy a cutting board. I had the help of a person named Emma who was very helpful and pleasant to treat (I didn`t know she was the manager at the time). No luck with the cutting board, but while I had them there, I asked them if I could bring a blanket I bought from Ivanhoé Safeway the day before, because I thought it would be nice if I didn`t have to drive to Ivanhoe because I had the blanket with me. She said well, if you have the receipt, then no problem. Ok, so I went to the car and picked it up, then went back to the store at the service counter. The person I was dealing with (unfortunately, she didn`t get her name) looked at the receipt and said that because she had ripped coins off (I tore the bottom part because that`s where the discounted gas coupon I keep in my wallet), she couldn`t use it for return purposes because she couldn`t read the date. She then said she needed to have my identification details and said it would include my name, address and phone number.

I said I was confused because I had bought things before and had never had to deliver those details. She insisted that this was the case, so I asked to speak to the principal. In the meantime, I looked at the receipt and could see that the date was written on it and was easy to read. A woman came to take care of me, and in all the trials and objectives, I thought I was dealing with the director. Her name was Vesna and she confirmed what the other assistant had said that I had to provide my personal data otherwise I would not get a refund. She added that it was also because the returned item cost more than $20. I said I couldn`t give my contact information because I didn`t know where they would go or who would see them. I said I had a silent phone number. And my address via the elective roll is also removed for good reason, and I certainly wouldn`t give them my contact details.

Vesna said this was the rule and the computer wouldn`t let it get past it. Her attitude seemed to be, well, it`s if she likes it or if she groups it together. Honestly, I came out angry and drove to the Ivanhoe store and tried to return it there since I had bought it there. I immediately asked the manager and asked to return the item and get a refund and asked him what information he needed and he said the receipt was everything. So I asked, "Under what circumstances would you need my personal information?" And he said, "If you didn`t have a receipt, but you did, that`s not a problem. I said, "Would it have anything to do with the price of the item, say, if it was over $20?" He said, "No," and looked a little confused. So I easily got a refund, but as you can imagine, I was still angry when I realized that Northland staff had blatantly lied to me. So I went back to the Northland store to let them know what had happened. When I arrived, Vesna was with a cashier and this assistant directed me to Vesna and told me something like her, she`s back, I think you`re in trouble. Vesna said something like that, as if she wasn`t afraid that nothing would happen.

I immediately asked the director and this time Emma came, with whom I had already dealed. I told him what had happened, which was to go back to Ivanhoe and that I had no problem getting the refund. She apologized and said she would speak to Vesna to make sure she knew the proper procedure. She also confirmed that what happened in Ivanhoe was the right procedure. Emma also told me that Vesna was the supervisor of the service centre. In my opinion, it should have nothing to do with the public! Such a contrast with Emma, who was impeccable. My first question would be, "Why share an email account?", but let`s move on to the scenario. If you`re a Woolworth customer with a complaint, use our free feedback form and let us know what happened. Another great way to reach the company is to send a quick email to customer service using the feedback@woolworths.com.au or shoponline@woolworths.com.au address. I am a very long-term exclusive customer of Woolworth (about over 40 years) and have recently had bad experiences with the meat department of Sevastopol supermarket. I recently started buying the packaged cuts of meat, which I have been very satisfied with so far, until I opened a 400 gram package of BRUEMAR pork last week.

The piece of meat visible through the transparent packaging looked very pretty, but to my surprise and surprise, the piece under the cardboard packaging was of a totally unacceptable level. It was very small and consisted almost entirely of grizzles and tendons, completely inedible as I was preparing to cook said meat at the time, which was very annoying and frustrating and resulted in a less than pleasant meal. I spoke to my supermarket meat supervisor and was asked to contact the complaints department. I hope you will deal with this issue quickly. Most companies kill themselves to encourage engagement, and then they build a wall in the most obvious way and deny people the ability to just reply to an email. It`s not unique to Woolworths, but it`s more common than not. If I choose to communicate and allow a company to deliver its content to my inbox, the least they can do is give me a way to easily respond and engage with them. The most obvious is to make sure that when I reply to the email, someone actually gets my feedback. "Subsequent breaches occurred because we continued to send notifications to email addresses shared by multiple Rewards members, with only one member making an unsubscribe request." While we responded to individual Rewards members` unsubscribe requests, we didn`t anticipate that this meant that other members who shared that email address would also have to be unsubscribed. * I am very upset that I received an email from Woolworths saying that my email won a $1000 voucher to spend in-store. I had to make a phone call to get and enter a number to make a claim. But she wanted a poll.

I just hung up, a big waste of time. It was so boring because it raises your hopes and it`s a big blow. Why tell people they won and then abandon them?.